Prepare for pickup:

To ensure a smooth and timely pickup, please follow the steps below before your scheduled service day.

1. Bag Your Laundry

Place all laundry in a clean plastic trash bag, your own reusable laundry bag or a Purely Green reusable laundry bag.

2. Choose Your Pickup Location

Set your bagged laundry in the location you designated during booking (front porch, garage, concierge desk, etc.).

Laundry must be accessible without contact
Please ensure pets are secured and gates are unlocked if applicable

3. Set Out Laundry by 8:00 AM

All laundry must be set out and accessible by 8:00 AM on your scheduled pickup day.

If laundry is not accessible when we arrive, your pickup may be missed and your minimum pickup fee may be forfeited per our cancellation policy.

4. Pickup Window & Timing

The time slot selected during booking is for scheduling purposes only and does not represent an exact pickup time.

Pickups occur between 8:00 AM and 12:00 PM
Exact pickup time depends on daily routing and volume
On occasion, pickups may occur outside of this window due to route adjustments, weather, or operational needs

We appreciate your flexibility — our team will always pick up as efficiently as possible.

5. Final Checklist

Before pickup, please confirm:
✔ Laundry is bagged and securely closed
✔ Items are safe for standard wash and dry cycles
✔ Pickup location is accessible
✔ Special care items have been disclosed in advance

Questions or Changes?

If you need to make changes to your pickup, please contact us before 8:00 PM the evening prior to your scheduled service.

📞 (615) 246-5501
📧 info@purelygreenlaundryco.com